An estimated 27,000 patients will be eligible to participate in the National Patient Experience Survey, making this the largest single survey of the healthcare system to have been conducted in Ireland. Adult patients who were discharged during May 2017, after spending 24 hours or more in a public acute hospital, and who have a postal address in the Republic of Ireland will be asked to complete the survey. The National Patient Experience Survey covers every aspect of a patients’ stay in hospital, including admission and discharge, the ward environment, interaction with staff, and care and treatment. Participants will have the opportunity to comment about the care they received in hospital, in addition to being able to provide suggestions for improvement.
The survey will allow for comparisons of patient experiences at a hospital-group and national level. It will also mark the first time we can facilitate a comparison with international best practice, as patient experience surveys are regularly conducted in countries such as England, Denmark and New Zealand.
Tallaght Hospital is one of the 40 hospitals participating in the project. The hospital’s CEO, David Slevin, stated: “The experience of patients in our hospitals is vital to improving our health service. By listening to the feedback and experiences of patients we can enhance the quality and care we provide to our patients”. The aim of the survey, the combined effort of the Health Information and Quality Authority, the Health Service Executive and the Department of Health, is to set priorities for improved patient-centred care in all Irish hospitals, as well as creating more efficient healthcare organisations nationally.