Account Specialist

Recruiter
Recruitment by The Aphex Group
Employment Type
Contract
Salary
€20.06 per hour
Recruitment by The Aphex Group logo

This role is a 12 Month contract with a view to extension. 

Purpose

This role will be responsible for the day-to-day customer management, providing support with all aspects of the Customer Operations Management task.

Responsibilities

  • Daily management and processing of sales orders, rush orders, service requests, and programs such as Global Access to Medicines Program (GATM), Named Patient Sales (NPS), and other Commercial, Free of Charge/Compassionate items as applicable. 
  • Ensure all received orders are always processed promptly.
  • Provide daily support with all aspects of Customer Operations Management tasks. 
  • Provide regular reporting and feedback on the Customer Operations Management challenges and take the initiative to proactively solve issues or reach out to other Departments for support required.
  • Manage the coordination of information to the customer and the internal teams on all aspects of the Order To Cash process.
  • Provide backup and cover for the Customer Operations Management team in the case of an absence.
  • Be part of the On-Call rotation support to handle emergencies from customers.
  • Accountable for using and maintaining established & Standardized template(s) / Document(s) / procedure(s) whenever it is applicable, in conjunction with the Customer Operations Manager’s guidance/recommendations, and ensuring all training requirements are complete.
  • New Customer Creation and modification in SAP in conjunction with QA or Regulatory Affairs and ensure the validation criteria for Bona Fide with the appropriate control documents.
  • Set up Patient records and controlled distribution management with the Customer Operations Manager.
  • Work closely with the Distribution team to ensure that product is delivered to the right place, at the right time, and for the right patient.
  • Vaccination certificates (CoV) checking: collection, verifying, working with medical and regulatory people in the regions to approve CoV, filing, entering the information into a database, cleaning up the CoV database, chasing the expired CoVs.
  • Ensure the highest adherence to all compliance requirements within the function.
  • Support the yearly requirement for Customer account revalidation in conjunction with the local quality representative and within the timelines set.
  • Ensure decisions made on acceptance or denial of returns, credits, and rebills meet The Company’s policies in coordination with the distribution specialists.
  • Effectively and efficiently manage project items as assigned by the Customer Operations Manager, EMEA, and deliver on timelines and tasks as required and in accordance with project dates.


Requirements

  • 1 to 3 Years experience in a similar role.
  • Previous Pharmaceutical Experience is desirable but not essential, ideally in Customer Service or Supply chain.
  • Knowledge of SAP or other ERP system.
  • Excellent communication and relationship-building skills.
  • Ability to lead and take initiative.
  • Knowledge of Supply Chain Operations is desirable but not essential.
  • Strong computer literacy, with MS Office (Word, Excel, Outlook, PowerPoint).
  • Fluency in English both written and oral.