Title: Community Support Hub Administrator
Reports to: Cancer Nurse – Community Support Hub
Contract type: Fixed Term Contract (2 years)
Hours: Full-time (35 hours per week), including some evening and weekend work
Location: Based in North Dublin Community (Beaumont Area) – some travel to events will be required
WHO WE ARE
At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support.
We’re looking for a Community Support Hub Administrator to join our team. As a Community Support Hub Administrator you will meet and greet Service Users coming into the Community Support Hub, complete follow up support work based on the needs that are arising for Service Users and support the day to day running of the hub, including any events that are taking place.
If you are passionate about support services; are organised and outgoing; and want to make the lives of people affected by cancer a little less difficult, this role is for you.
Join us to change the lives of people affected by cancer in Ireland.
WHAT YOU’LL DO
A cancer diagnosis impacts all areas of a person’s life. At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer.
To do this, the Irish Cancer Society is setting up a new community based service, starting in North Dublin. This service will support people affected by cancer in the area, by giving easy access to nurse-led information and advice, financial and practice supports, exercise and nutrition services, and emotional and psychological supports.
The community service will be delivered by a cross-disciplinary team, and will work from a new “hub”, as well as providing outreach services in different locations across North Dublin.
We are looking for a Community Support Hub Administrator to join this new team.
As Community Support Hub Administrator, you will be responsible for the smooth running of the hub, as well as appointment scheduling, outreach sessions, and events. As the first contact person with the Hub, you will provide a warm welcome, putting people at ease and setting the tone for our support.
If you are an experienced, organised, and effective administrator; an empathetic person with great people skills; and if you want to be part of reducing the burden of cancer – this role is for you.
Community support hub operations
- Managing the day-to-day operations of a Community Support Hub such as answering calls, managing an email inbox, completing post
- Organising events/training that will be held in the Community Support Hub or externally, and be in attendance when needed. These may be in the evenings or weekends
- Ensure the Community Support Hub is fully stocked (leaflets, flyers, stationery, forms, tea/coffee etc)
- Reporting maintenance issues, and managing the cleaning of the Community Support Hub
Service delivery support
- Meet and Greet Service Users into the Community Support Hub, and support with completing a Holistic Needs Assessment
- Initial signposting, and information giving, to Service Users
- Schedule appointments for the Service Users with the cross-disciplinary team, depending on the Holistic Needs Assessment, or the nature of the initial phone call, email, referral or ‘walk in’ conversation. These appointments can take place in person in the Community Support Hub, online or in the Service Users Home if needed
- Complete administration support tasks as directed by cross –disciplinary team, such as sending out forms, making enquiry calls to other organisations, completing referrals etc
- Have a full knowledge of the different supports and services available within the Irish Cancer Society, and in the North Dublin area. Maintaining relationships with local community organisations will be essential
- Complete check in calls to volunteers and service users
Record keeping and reporting
- Ensure that all personal details are collected and stored securely, and in line with the Irish Cancer Society’s GDPR policies and procedures
- Maintain appointment schedules for cross-disciplinary team
- Monthly Reporting to line manager on the activity within the Community Support Hub
WHO YOU ARE
The right candidate for this role is:
A people person: whether it’s greeting someone in the Community Support Hub, working with colleagues and volunteers, or engaging with clinicians you understand what makes people tick, and create effective relationships.
A great communicator: you are able to communicate effectively across multiple channels (face-to-face, written, digital) and adopt your style to meet the audience where they are.
Wonderfully Organised: you are able to manage lots of different tasks at the same time, keep things ‘going as planned’ and take pride in running a tight ship.
Technologically savvy: you’re comfortable using digital and technology tools for the management and delivery of programmes, and identifying new ways that technology can support your work. You know your way around the Microsoft platform.
A successful events planner: you’ve experience in planning events from start to finish, and are able to bring groups of people together to learn, engage and support.
Flexible and open to travel: you are willing to be a team player and get involved with other events in the organisation such as Roadshows, Daffodil Day or training events and this may mean travelling to different locations.
YOUR QUALIFICATIONS AND EXPERIENCE
- Experience working in an administrative role, with a high degree of independence. The typical candidate would have three years of experience but the Irish Cancer Society measures experience by the quality of the experience gained, rather than the number of years worked.
- Has planned and organised a number of events from beginning to end
- Experience in active listening, and managing difficult calls / interactions
- SAFETalk Training, or equivalent desirable, but can be provided
- Experience of working in the healthcare or community development sector is desirable
HOW TO APPLY
If you are interested in applying for this position, please send curriculum vitae and cover letter to Nicola Cosgrove, HR Department Administrator by email to
The closing date for applications is [date].
The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.
WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES