Customer Service Consultant

nib Travel
Employment Type
Not disclosed
nib Travel logo

nib Travel is a Company that is transforming the way we think about travel insurance. We are passionate about helping our customers get the most out of their travel experience, to encourage everyone to travel smarter, travel safer, we take care of the what if’s so our customers can focus on the fun.

We are on the lookout for a Customer Service Consultant who will be based in our Cork office. In this role, you will be an integral part of our dynamic Contact Centre. This role is responsible for delivering efficient, high quality service to our travellers who are looking to purchase Travel Insurance policies.

Your days will revolve around the following:

  • Taking calls in an inbound call centre environment
  • Providing a top-class customer service experience to World Nomad’s travellers
  • Answering emails from our travellers
  • Answering all enquiries from our travellers who are looking to take up travel insurance
  • Keeping file notes up to date
  • Investigating customer issues escalating these so they can be resolved as quickly as possible
  • Being an advocate for process improvements and sharing best practice techniques with fellow team mates
  • Sending through policy details to the relevant party
  • Building strong rapport with your team mates and manager

Here’s a checklist to help you work out if the role is right for you…

You most definitely have:

  • 1+ years’ work experience in a customer service role
  • Have a remarkable level of communication skills (written & verbal)
  • Exceptional rapport building skills
  • Team playing attitude
  • Strong computer skills
  • Strong geographical knowledge, personal travel experience highly desired
  • Confidential and professional telephone technique
  • Strong problem solving skills
  • Effective time management
  • Ability to demonstrate a strong customer service ethic and focus
  • Experience of working within an Insurance Company is advantageous

Are desired from you:

  • Insurance and/or travel insurance experience
  • Experience working in customer service
  • Knowledge of GDPR
  • APA/CIP qualified or willing to study towards either qualification
  • Ability to develop knowledge of Consumer Protection Code (CPC) and travel insurance product/s knowledge

If this sounds like your dream job, get in touch and tell us why you want to be a part of our team.

About us 

Nib Travel is one of the fastest growing and most innovative travel insurance companies in the world. Established in 2002 and with our head office in Sydney, Australia, our travel insurance covers people from over 150 countries, with medical and evacuation cover, 24-hour emergency assistance and cover for a large range of adventure activities. We believe travel is exciting and inspiring, but more than that, it can open minds and change lives. We are a travel insurance company, but we don’t wear blue suits or ties. We are passionate about helping our customers get the most out of their travel experiences and enabling people to travel and explore the world with confidence. Our experienced team bring service, underwriting expertise and technology, making us the number one choice for many of the world’s leading travel brands such as Lonely Planet and National Geographic Adventure.

Consent to the transfer of Personal Data to countries outside the EU and EEA


As nib Travel Services Europe Limited (a member of nib Travel) is a member of a large international group operating across a wide range of jurisdictions within the EU and outside it, we may, for operating efficiencies and certain decision-making purposes, need to transfer personal data of potential candidates for roles within the company (or group as appropriate) to countries outside the EU/EEA.

Under the EU General Data Protection Regulation (GDPR) we are obliged to obtain your consent for such transfers and to provide information to you for you to decide on whether you wish to provide consent.

Personal Data covered

The personal data involved is typically that which is contained within a Curriculum Vitae (CV), Resume, reference, cover letter etc., circulated via email to HR functions in group entities in Australia and/or the United States of America (US).

Data Protection risk

Please note that Australia and the US are not included on the list of countries considered by the European Commission to provide an adequate level of data protection. While there are established data protection legislation and regimes in place in those countries, there is a risk that the protections applicable to your personal data and to the rights you may exercise over it are not the same as in the EU. By way of example, the right to erasure and to restrict automatic processing of personal data under the GDPR are not replicated in Australia. Please see here for the link to our Company Privacy Policy.

By applying for this vacancy, you acknowledge our Company Privacy Policy and hereby consent to the transfer of your personal data as described above to the countries identified outside the EU and EEA.