Customer Service Representative

Recruiter
SE2
Employment Type
Permanent
Salary
Not disclosed
SE2 logo

                                       FutureProof Your Career – Come Join SE2 as the Account Service Representative!

The Account Service Representative I will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis in order to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives or client by both verbal and written communication.

Duties and Responsibilities:

  • Answers incoming calls and completes outgoing calls as needed
  • Calls include answering customer questions and providing customer support
  • Accurately and timely process customer requests that are received by mail, phone, fax or email
  • Researches and analyzes issues in order to ensure successful outcomes and or resolution 
  • Develops relationships with clients and customers by becoming a dedicated resource 
  • Ensures high quality and consistency to customers by processing and servicing 
  • Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery 

Qualifications:

  • 1 to 2 + years’ experience providing customer service and transaction processing support to clients
  • Previous call center experience desired, financial services experience preferred
  • Leaving certificate required, business degree or equivalent preferred
  • Work history which demonstrates personal growth and aptitude for advancement
  • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software 

SE2, an Eldridge Industries business, is a leader in technology-driven third-party administration services for the U.S. life and annuity insurance industry. Come join a recognized leader in third-party administration and experience a global, fast paced, fun and rewarding work environment. Enjoy a competitive compensation and benefit package, including flexible holidays, health insurance, tuition reimbursement, fitness membership, and more.