Superb opportunity to join a progressive company based in Tipperary. Our client, a market leader, has a vacancy for a Customer Service Specialist / Customer Service Advisor. Salary Scale:€28-29k pa. Blend of office and remote working. For more information please contact Jane Ryan on above GHL number.
About the Customer Service Specialist/Customer Service Advisor Role:
Receiving and responding to customer enquiries through all channels (phone, email, digital) in a professional and timely manner, delivering excellent customer service throughout.
Advising customers on clients’ services at each stage of the customer journey.
Converting enquiries and expressions of interest to create and maintain a customer base.
Fielding, prioritising and escalating customers’ issues through to resolution.
Maintaining customer database, compiling accurate records of customer interactions in line with data protection requirements.
Measuring customer satisfaction in new and innovative ways and providing insights to the business through regular reporting.
2 years in a customer service/customer advisor role.
Third level degree NFQ Level 7 or equivalent essential.
Committed to and enjoys working in a customer service environment
Superb telephone manner.
Excellent interpersonal skills.
Salary Scale:€29k pa. Blend of home and office working. Apply now, to Jane Ryan, via the link below.