French IT Business Analyst

Recruiter
Red Chair Recruitment
Employment Type
Permanent
Salary
€70,000 - €80,000 per annum
Red Chair Recruitment logo

French IT Business Analyst 

Our client is a market leader in the pharmaceutical software sector with their global HQ based here in Dublin they provide Software Artwork Solutions to clients and agencies integrating their Artwork software system (GLAMS) with the client’s business process. 

The Role

They currently require a French speaking IT Business Analyst who will be responsible for providing lead consultation on the Design, Configuration and Implementation of GLAMS (Global Labelling Artwork Management System) into French customers. 

The IT Business Analyst will typically work with a Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail orientated, can solve problems quickly and effectively and is confident in client facing situations.

This is a key role for the successful delivery of GLAMS into high profile and ever expanding client base. The Business Analyst will report to the Director of Client Services.

 

Responsibilities

  • Reviewing client User Requirement Specifications and translating those into GLAMS system requirements. 
  • Leading client workshops; defining process workflows, gathering information and providing workaround solutions when software needs are not met.
  • Work closely with our customers to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them. Build and develop strong relationships with the client. 
  • Work internally to configure the GLAMS software to meet customer requirements and present the configured system back to customers. 
  • Collaborate iteratively with customers to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design
  • Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing and supporting user acceptance testing
  • Collaborate closely with the Project Manager to deliver projects on time and within budget, ensuring that scope is adhered to
  • Support Training programs with customers, including development of training materials (traditional and interactive) and participating in classroom based and remote training sessions.
  • Through client engagements, identify new features that GLAMS does not currently offer and will be of benefit to our customers.
  • Supporting the Director of Client Services in a continuous improvement program, always looking at how the organisation can improve on process, delivery and service to our customers

Skills and Experience

  • Degree in Business or IT or other relevant discipline.
  • Fluent in French and English
  • Minimum of 4 – 5 years experience in software implementation, integration, SaaS
  • Experience working directly with external customers – ideally customers with a global reach. 
  • Understanding of different implementation methodologies – Waterfall, Agile, Sprint etc. 
  • Methodical and detail oriented – must be strong on detail and consistent in approach to tasks.
  • Strong verbal and written communication skills – communicates thoughts in a well-organised manner.
  • Drive for results – demonstrates a strong work ethic and is committed to seeing tasks through to completion.
  • Demonstrates an ability to work to tight deadlines across multiple projects.
  • Experience of artwork processes and an understanding of artwork management solutions a plus
  • Experience in Artwork/Prepress/Print/Pharmaceutical environment desirable.
  • Business and validation knowledge in regulated environment such as Life Sciences, Pharma, Medical devices, Food Production industry desirable.