Insurance Claims Administrator

Mapfre Assistance Agency Ireland
Employment Type
Not disclosed
Mapfre Assistance Agency Ireland logo

At MAPFRE Assistance we’ve grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

We are looking for an enthusiastic, motivated, team driven individual to join our claims department as a claims administrator. As a team, and individually, we are expected to meet targets set by the Company to ensure we are providing our clients and customers with a first class service. The successful candidate for this role will be working on their own initiative, have some autonomy in their role, be involved with liaising with claimants in person; by either phone or written communication.

Working hours are Mon-Fri, 9am-5pm

What you’ll do:

  • Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained
  • Issue follow-up letters to policyholders on claims not pursued / updated within a specified timeframe
  • Log post on operating system
  • Completing overflow call backs in a timely manner
  • Explanation of claims handler decisions to request information, settle or decline a claim, arranging escalation where necessary
  • Registration of new claims, capturing all relevant claims information
  • Registration of Outpatient Medical Claims
  • Gather relevant information for complex cases to be reviewed by technical specialist, when required
  • Ensure all claim payments are processed within 10 working days of acceptance
  • Completing all administrative and filing duties
  • Positively contribute to the team’s effectiveness, continuous improvement and overall success
  • This list is not exhaustive and some duties may fall outside this scope


35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1 hour unpaid rest period for lunch. These hours may change if required in order to meet business requirements.

What we’re looking for:

  • Successful candidate must be willing to achieve or working towards APA qualification
  • Minimum of 1 years’ experience in customer service role preferable
  • Commitment to continuous learning
  • Resilience and empathy to communicate difficult decisions to customers
  • Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
  • Excellent written and verbal communication skills
  • Good planning and organisation skills in order to meet timescales
  • Good numerical skills and literacy skills including Microsoft Office suite
  • Technical knowledge of typical insurance products is of benefit

What we offer you:

  • Competitive salary
  • Service days
  • Time and attendance quarterly rewards
  • Investment in qualifications and training
  • Career progression
  • Free Motor Rescue and European Travel Insurance
  • Health insurance discount
  • 20% discount on all other travel insurance outside Europe
  • Sports & social club
  • City centre office location, handy for public transport
  • Bike to work scheme
  • Travel Pass
  • Opportunity to work with a global company based in over 35 countries