Job Title: Medical Secretary
Reports to: Consultant Cardiologist
Service Relationship: Business Services Manager
Location: Bon Secours Hospital Dublin
Due to the continued growth of the Hospital’s cardiology department, we are recruiting a Medical Secretary, to provide a comprehensive, confidential administrative support to our Cardiology Department. The role primarily involves preparing and executing clinics, appointment scheduling, surgery/out-patient scheduling and clinic correspondence management. The fundamental philosophy guiding this position is to promote and preserve the Bon Secours Mission, Values and Ethos.
Key Duties and Responsibilities:
- Perform secretarial duties utilising specific knowledge of medical terminology.
·Responsible for the provision of wide ranging administrative support to the Consultant, ensuring that all tasks are performed to the highest standard.
·Manage and Organise Clinic Schedules: communicating with patients, booking appointments, preparing for daily clinics and managing clinic progression, responsible for surgery scheduling.
·Administration and co-ordination of correspondence: audio-typing and proof-reading all dictation ensuring all terminology is correct. Excellent attention to detail is essential.
·Compiling and recording medical reports and correspondence.
·Billing: responsible for insurance billing and invoicing on a daily basis.
·Telephone: managing the telephone, ensuring all calls are received, recorded and dealt with within an appropriate time frame.
·You will be joining a fast paced practice, which is patient care and service orientated. Professional appearance and flexibility is required.
·Be part of a team of secretaries.
In the course of your employment you may have access to or hear information concerning the personal or medical affairs of staff/patients or other health service business; such records and information are strictly confidential and unless acting on the instruction of an authorised person, on no account must personal information concerning staff, patients or the hospital be divulged or discussed except in the performance of normal duties.
This job description is subject to periodic revision following discussion with the postholder.
Policies and Procedures:
The duties and responsibilities of this post will be undertaken in accordance with the policies, procedures and practices of Bon Secours Hospital Dublin, which may be amended from time to time.
Achieved Leaving Certificate or equivalent
Previous experience in an administrative or secretarial role within a busy environment
Essential Knowledge and Skills
Excellent typing and administration skills
Audio typing is essential
Knowledge of medical terminology
Desirable Knowledge and skills
Knowledge of imeddoc and pims
Knowledge of cardiology terminology and associated administration processes.
Have flexibility and good organisational ability
Accuracy and attention to detail is paramount
Possess the ability to work under pressure
Ability to maintain a high degree of confidentiality
Able to take direction but also work on own initiative when needed
A team player who is strong at multi-tasking
An excellent telephone manner and empathy with patients is important
Be energetic and enthusiastic and have the ability to work under pressure.
Show empathy and compassion.
Have the ability to recognise limitations and when it is appropriate, to seek help or escalate issues..