An exciting opportunity has arisen for a Membership Support Officer to join our team in the East Regional Office. The primary purpose of this role is to support the Volunteer Leadership within the East Region. The Member Support Officer role is multifaceted, requiring a strong degree of initiative, relationship management and stakeholder engagement. Collaborating with multiple stakeholders the key priorities include recruitment & retention, training, member development, good governance, communication and data management.
By working directly with the Volunteer Leadership, you will help ensure people in need receive the assistance they require in their local community.
This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.
Why work with SVP?
23 days annual leave for all staff; Additional day’s leave at 5, 10, 15 & 20 years, with a cap of 27 annual leave days.
Pension: 5% employer and employee contribution with an option to increase to 7%.
2 discretionary days (Good Friday & Christmas Eve)
Group discount for Hospital Saturday Fund (HSF)
Paid Sick Leave (following probation period with entitlement increasing with length of service)
Education Support for job relevant courses
Paid Maternity & Paternity Leave (18 weeks full maternity leave pay for staff with more than 12 months service & 2 weeks full paternity leave pay for staff with more than 12 months service
Employee Assistance Programme
Life Assurance – four times annual salary
Life Appreciation Recognition: Additional one-off 5 days annual leave allocated in year that 25-, 30-, 35- & 40-years’ service achieved, plus ₠250 voucher
Christmas Voucher: ₠250 voucher for all staff (subject to terms of policy)
Retirement: Staff with 10+ years’ service will receive a ₠250 voucher on retirement
Hybrid/Flexible Working Available
SVP support and embrace Flexible Working, including working from home, in line with the SVP Flexible Working Policy, where appropriate and subject to role requirements.
The ideal candidate will possess the following :
- Proven relationship management and stakeholder engagement experience.
- Excellent organisation and administrative skills.
- Ability to time manage effectively, allowing for evening meetings and travel within the region.
- Experience influencing and supporting Volunteers.
- An ability to motivate others.
- Ability to work on own initiative and as part of a team.
- An ability to work well under pressure, resilient and solutions focused.
- Experience or an understanding of working with vulnerable people and their needs.
- Excellent I.T. skills – MS Word, Excel, PowerPoint, experience with a CRM database is desirable.
- Group facilitation and presentation skills.
- Full, clean driver’s license and use of car for business purposes.
- Experience in the community/voluntary sector preferred.
- FETAC level 7 (or equivalent) in Community Development/ Social Sciences or a closely related field and/or FETAC level 7 (or equivalent) in Communications, Business Administration or a closely related field, is preferred.
Key priorities will include:
- Stakeholder engagement and collaboration.
- Supporting regional Volunteer recruitment efforts.
- Assisting and coordinating Volunteer training and development activities.
- Organise Volunteer events online and in person.
- Support good governance practices.
SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of over 12,000 volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration and other specialist areas
How to Apply:
If you meet these requirements and have the desire to join one of Ireland’s best known, trusted and respected not-for-profit organisations, please complete the online application.
Appointment is subject to satisfactory references and Garda Vetting. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.
SVP is an Equal Opportunities Employer