Part-time Technical Consultant, Pain Management. Suit Theatre/pain nurse

Recruiter
Ashfield Healthcare Ireland Ltd
Employment Type
Part Time
Salary
€50,000 - €55,000 per annum
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TECHNICAL CONSULTANT, PAIN THERAPIES.

Careers that Change Lives

The role of the Technical Consultant within the Pain Therapies team is required to work in line with business needs in order to grow the  business and market share whilst ensuring optimum therapy outcomes for patients.

TCs need to develop strong relationships with customers, providing onsite technical support, liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our service and product solutions according to customer needs whilst improving the entire customer experience.

A Day in the Life

  • Ensure own product knowledge remains up to date for all current products. Assume the responsibility for self-directed learning as well as participating in classroom led training.
  • Ensure own competitor knowledge remains up to date along with the ability to promote  products in line with clinician and service needs.
  • Strive for successful patient outcomes through Client Pain therapies.
  • Operate as the lead point of contact for all technical matters specific to your customer’s needs, managing theatre and clinic sessions relating to trial, implantation and programming.
  • Act as liaison between the Client, clinical and non-clinical customers in day to day activities including inventory management and technical queries.
  • Identify and deliver appropriate training at an account level. Deliver and participate as required at regional nurse training programs.
  • Ensure appropriate implanter training needs are appropriately met through ECMT or similar training courses.
  • The accounts are managed following their segmentation and as described in the governance playbook for “Customer targeting and value proposition.”
  • Share market intelligence with management and colleagues.
  • Assist Field sales Rep’s  with forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status as required.
  • Complete all administration tasks including SFDC on regular basis.

CLINICAL SUPPORT

  • There is a large technical component to the role, managing both customer and patient interactions with Client devices. TC’s will provide technical support, perform trouble-shooting functions and resolve customer issues in accounts.
  • TC’s along with Field sales rep will deploy adequate T&E activities to reduce the reliance on clinical/follow-up support for accounts to become self- sufficient.
  • The TC will invest 100 % on support activities (Implants, follow up,..)

Must Haves

(Things that make it easier to do this job)

  • Healthcare related experience with a commercial mindset.
  • Knowledge of theatre etiquette and wider hospital policies relating to interaction with industry representatives
  • Experience in clinical or technical interaction with healthcare professionals and patient
  • Local language(s) and business English
  • Ability to work independently and as part of a team
  • Strong organizational skills
  • Good communication and Influencing skills
  • Driving licence