Portal Administrator/Technical Support, Office Based

ICON Clinical Research Limited
Employment Type
Not disclosed
ICON Clinical Research Limited logo

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Firecrest Clinical is part of the ICON plc Group and produces highly visual and engaging products for the Clinical Trial Industry. Firecrest products help improve Site performance by delivering innovative and effective training to sites while complying with Industry Standards. As an organisation responsible for the development of clinical training for medical staff, the Portal Administrator role is critical to the delivery of accurate and high quality training products to our clients.

The Role:
Our Portal Admin team is looking for a creative and highly motivated individual who will be able to create world-class web solutions to support our products. The individual will have a high proficiency in the modern industry web standards and be able to undertake and complete project work within specified deadlines. The Portal Administrator will be competent to work on their own initiative but also as part of a team with other professionals.

This is a great opportunity for individuals who have a passion for modern technology, enjoy fast paced environments and are solution orientated


  • Recognize, exemplify and adhere to ICON’s values which centre on our commitment to people, clients and performance.
  • Drive portal creation, design and maintenance ensuring best practices are maintained and emphasis placed on quality and consistency.
  • Constantly improve and streamline the process for creating and delivering web portals.
  • Contribute to process improvement and product enhancement, with a focus on streamlining ICON/Firecrest processes and meeting client needs.
  • Take ownership of portal tasks and constantly strive to provide the most innovative and user friendly solutions.
  • Collaborate with Web Developers to ensure customer portals are visually appealing and easy to navigate and use.
  • Assist IT and Software teams with delivery of new products and features.
  • Follow the best practices and guidelines of seniors on the team.
  • Other duties as assigned.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career – both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.