Project Manager

Employment Type
Not disclosed
Fiserv logo

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and each other.

The Role

We’ve started our journey to create a world class payments platform. As Professional Services Project Manager you’ll oversee the delivery of enhanced functionality to our key Merchant Processing platform clients. That means you’ll be defining the project delivery plan, responsible for stakeholder management and working with the scrum teams to deliver our client’s requirements.

You’ll need to consider all aspects of delivering enhanced functionality to our key clients including requirements gathering, budget management, expectation setting in addition to risk and dependency management.

In this role you’ll report directly to the Professional Services Delivery Directory and will work closely with the Professional Services Project Managers, Business Analysts and the scrum teams.

You should have a keen interest in Project Management; The right person will be prepared to provide a seamless client experience and work closely with internal stakeholders


  • The Professional Services Org has the following roles in place:
    • Dedicated scrum teams to support an enhanced client delivery model and provide a positive experience for our customers
    • Project Managers with a range of experience who are focused on supporting an efficient operating model to support our client’s needs
    • Dedicated Business Analysis who are SMEs on the platform and our client base
    • In addition to working with the dedicated PS resourcing the Project Manager will work closely with shared services across the platform
    • The Business Development team is a key stakeholder of our PS Org which the Project Manager will have frequent interactions with

What you will do

  • Own the management of complex client projects from initiation through to implementation
  • Build a strong relationship with our key clients
  • Dig deeper to drive the PS delivery quarterly roadmap
  • Responsible for project planning and resource allocation across multiple teams
  • Create project documentation including project plans, timelines, status reports, issues/risks logs
  • Provide sales support and engage in business development initiatives
  • Identify and optimise client delivery improvements
  • Responsible for the prioritisation of all project tasks
  • Work closely with our clients to ensure all 3rd party dependencies are correctly identified and planned
  • Responsible for monitoring performance across all aspects of an assigned project.

What we’re looking for

  • Proven success in delivering medium to large complex projects in a client facing role within budget and specified timeframes, while ensuring customer satisfaction
  • Agile and scrum practice experience
  • Scrum Master experience is an advantage
  • Self-motivated, with the ability to work on own initiative
  • Strong knowledge of software development cycle
  • 5 years project management experience
  • Card Payments business knowledge is a strong advantage
  • Strong analytical, verbal and written communication
  • Ability to work independently and in a team environment across geographical boundaries
  • Quality focused with strong attention to detail
  • Ability to work under pressure to tight deadlines, with a drive and commitment towards project delivery
  • Confident in a client facing role and strong stakeholder management skills
  • Strong organisational skills with the ability to perform project tasks effectively, while managing time and priorities
  • Proficient in Microsoft Office Tools
  • Confident with preparing presentations, proposing solutions and driving decisions
  • Ability to handle multiple projects and assignments
  • You have an appetite to learn, challenge and be proactive
  • You have the mind-set of thinking about the customer problem first
  • You have excellent communication and networking skills

What we can offer you

  • Competitive salary
  • Annual bonus based on performance
  • Pension contribution of up 5%
  • Health and Wellness Resource platform access for you and your family
  • Life Insurance
  • Private Medical Insurance
  • Income Protection
  • Enhanced Maternity, Paternity and adoption leave
  • Living Proof Points Scheme – Get recognised by your colleague and spend your points at multiple high-street retailers.
  • Annual leave based on seniority and length of tenure
  • Cycle to work scheme
  • Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in our company

Our Hiring Process:

Stage 1 – A meeting with the Professional Services Director who’ll run through the position, your experience followed by a combination of technical and competency based questions.

Stage 2 – Depending on the role you have applied for, you may be asked to complete an assessment focused on your area of expertise.

Stage 3 – A meeting with other team members to run through your application followed by some questions to understand your decision making and thought process.

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it’s important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.