Quality Care Co-ordinator

Recruiter
Home Instead
Employment Type
Permanent
Salary
Not disclosed
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Permanent

Working with a company that provide care for people in their own home, you will be the Quality Care Co-Ordinator. You will support and report to the Care Manager to ensure our ongoing client care is always at its best.

Your duties will include:

• Meet with existing clients and family members continuously evaluating the Care plan and ensure high quality care, and client satisfaction. • Conduct Client/Caregiver introduction with every new client and new caregiver. • Recognise and pursue opportunities to modify care plans to best support the ongoing needs of clients through a quality assurance program. • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. • To ensure that all records and client documentation is updated and accurate based on any actions or outcomes, for effective compliance, evidence, communication, and client care management. • To demonstrate and train new caregivers on particular care calls and provide cover if required. • Work with clients and their families on various issues that may arise to ensure any issues are resolved and quality of care is always maintained. • Share out of hours mobile phone as per office roster.

Qualification requirements

• Have a minimum QQI level 5 in healthcare and or working towards a QQI level 6 in Supervisory management /Training etc • Excellent written and verbal communication • Ability to work in a fast-paced environment and flexible and adapt to fulfil changing priorities daily • Valid driver’s Licence
• Meet with existing clients and family members continuously evaluating the Care plan and ensure high quality care, and client satisfaction. • Conduct Client/Caregiver introduction with every new client and new caregiver. • Recognise and pursue opportunities to modify care plans to best support the ongoing needs of clients through a quality assurance program. • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. • To ensure that all records and client documentation is updated and accurate based on any actions or outcomes, for effective compliance, evidence, communication, and client care management. • To demonstrate and train new caregivers on particular care calls and provide cover if required. • Work with clients and their families on various issues that may arise to ensure any issues are resolved and quality of care is always maintained. • Share out of hours mobile phone as per office roster.