Sales & Customer Service Assistant

Recruiter
Eden Recruitment Ltd.
Employment Type
Permanent
Salary
€25,000 - €27,000 per annum
Eden Recruitment Ltd. logo

Student Accommodation client in Dublin is looking for a Sales and Customer Service Assistant to join their team.

This role might suit someone who is friendly, reliable and has great attention to detail. You will be a hardworking, determined and enthusiastic individual with a knack for communicating with students.

Main duties

  • To manage all general student related queries including responding to letters and emails.
  • To provide weekly performance related information for sharing with the management team.
  • To ensure that the show flat is kept clean and tidy at all times in readiness for viewings.
  • To make appointments and assist with viewings of the show flat to interested students.
  • To participate in face to face marketing activities at student fairs or leafleting in key areas.
  • To inspect flats, room and kitchens during our turnaround period.
  • To be flexible on hours.
  • To work occasional evenings or weekends for events and fairs.
  • To work occasional weekends on a Rota basis during the busy months
  • To assist with the summer turnaround period; to include resident check outs and check ins.
  • To prepare the documentation and arrival packs for all new residents.
  • To answer all enquiries via telephone and email.
  • To meet and greet customers and external visitors.
  • To manage, improve and update the office information systems including contact databases and paper files.
  • To carry out any ad hoc duties.

Great people:

  • Friendly and approachable
  • Can do attitude to
  • Able to communicate effectively with people at all levels (orally and in writing).
  • Good problem solving skills / ability to use own initiative

Customers first:

  • Responsive to all queries
  • Influencing skills and a professional approach
  • Student accommodation experience
  • Customer service experience
  • Basic CRB Disclosure

Have fun:

  • Outgoing and happy member of a team
  • Enthusiastic
  • Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc.

Always improve:

  • A desire to learn and to continually develop
  • Willing to attend relevant training days/sessions
  • Willing to seek feedback and review ways to do things better

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