Senior Sales Support Executive

Recruiter
itContracting
Employment Type
Contract
Salary
Not disclosed
itContracting logo

Eirevo is the Largest Telecommunications provider currently operating in the Irish Market.  Due to significant expansion, eirevo are recruiting a Senior Sales Support Executive to work as part of a large Sales Support function.  If you wish to work in a fast paced, dynamic environment and possess the drive and passion to deliver excellent customer service, this is the ideal role for you.

Eirevo HQ is based in Cherrywood Business Park and this position offers a hybrid working structure.

This is a maternity cover contract. 

As an Inside Sales Support Executive, you will be responsible for:

  • Quote management: Checking quotes, managing pipeline. Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
  • Order processing: Manage efficiently and effectively the order processing for customers and ensuring delivery deadlines are met.
  • Ensuring accuracy on pricing input, order quality, customer product and pricing databases and the quality of information supplied to customers, sales, finance and other areas of the business.
  • Responding efficiently to customer requests and ensuring that each request /quotation /query is managed efficiently.
  • Problem-solving: Troubleshooting problems & escalating them to IT support
  • Work with our distribution partners across all manufacturers including HP, Dell, VMware, Microsoft etc.
  • Place high priority on delivering quality results; go above and beyond client expectations.
  • Help maintain strong, long-lasting customer relationships.
  • Deadline driven, demonstrate the ability to multi-task across several activities within aggressive timeframes.
  • Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources
  • Manage process report & feedback daily.

 The following skills and qualifications are preferable:

  • Minimum of five years’ sales support experience within the IT sector, and with a proven track record in IT distribution or reseller channel.
  • Experience with CRM applications, preferably with Microsoft Dynamics CRM.
  • The ability to work independently in a fast-paced environment must be a high-energy, motivated self-starter.
  • Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns.
  • Excellent listening, verbal and written communication skills.
  • Proficiency with Microsoft Office Suite, particularly MS Excel.
  • Good organizational and time management skills.
  • Ability to multitask and switch focus quickly.
  • Focus and goal-oriented disposition.
  • Excellent attention to detail.
  • Good commercial acumen.
  • Demonstrate enthusiasm about the sales support role and remain up to date with changes.
  • Ability to meet deadlines without compromising consistency in the process.
  • Ability to prioritize to guarantee that all issues are allocated the required time to be handled professionally.

 
As part of our team, you will build a strong career with a collaborative, knowledgeable team of people. We will challenge you to think differently to achieve your goals.

Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

If you are interested in applying for this role, please do so via the relevant link.

eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.