Senior Systems Analyst

UPMC Ireland
Employment Type
Not disclosed
UPMC Ireland logo

Based at: UPMC Global Technology Operations Centre, Kilkenny. Under the general direction of the management team and senior staff, the Senior Systems Analyst requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.


Key Responsibilities:

Application Upgrades and Implementation Review

  • Identify new functionality and/or hardware requirements related to application upgrades and implementations
  • Creates test plans
  • Responsible for review and validation of functionality
  • Report back any problems
  • Create and/or manage cutover plans including downtime, etc.
  • Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary


  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects

Data Confidentiality/Security

  • Maintain confidentiality of sensitive information at all times
  • The implementation and support for information security directives as mandated by UPMC policy and EU GDPR (General Data Protection Regulation)

Data Confidentiality/Security

  • Maintain confidentiality of sensitive information at all times
  • The implementation and support for information security directives as mandated by UPMC policy and EU GDPR (General Data Protection Regulation)


  • Complete detail-oriented documentation for new and moderately complex processes
  • Responsible for the quality and validity of produced documents
  • Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)

End User Training

  • Ability to create training content
  • Facilitate more detailed user training sessions
  • Ability to train peers

Interactions with Others

  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach
  • Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary
  • Mentors less experienced staff

Process Improvement

  •  Ability to manage process improvement efforts
  • Create and update processes, as necessary
  • Ability to independently recognize opportunity for process improvements

Project Management

  • Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion
  • Update all project management and time tracking tools accordingly

Analyst Report Writing/Analysis

  • Write and analyze complex reports
  • Make modifications to complex reports
  • Mentor less experienced team members
  • Communicate with the business/act as business analyst

SDLC (System Development Life Cycle)

  • Have a proficient understanding of multiple system/application development life cycles

Second and Third Level Support (Including Maintenance Activities)

  • Ability to handle problem management as appropriate
  • Independently triage and resolve Level 2 and Level 3 support issues
  • Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues


  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends
  • Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors

System Integration

  • May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation

Vendor Relationships

  • Interact with vendors (technical issues, project initiatives) independently, as necessary
  • Ability to act as the point person for issue escalation

Qualifications and Experience:

Skills Essential to the Post:

  • Relationship building skills
  • Attention to detail & analytical capabilities
  • Ability to multitask and prioritise accordingly.
  • Work towards and meet deadlines.
  • Diary management.
  • IT skills, proficiency in;
    • MS Word/PowerPoint/Excel
    • Outlook
    • Folder management and systematic Filing
    • Infographics/organisational structures/workflow productions
  • Clockwise Time & Attendance system


  • Typically has 5+ years’ experience with modern technology and application support through education or practical experience
  • Highly driven and self-motivated to meet expectations
  • Ability to work independently and in a team-based environment
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team; this requires 24 hours per day, 7 days per week availability during the stand-by period; the frequency varies based upon the number of colleagues in the rotation
  • Candidates who are multi-lingual are preferred; The ability to speak and understand Italian is a plus

Job Specific Competencies and Knowledge:

  • Effective communication skills
  • Organisation and time management skills
  • Effective analytical, problem solving and decision-making skills
  • Commitment to provide a quality service

Personal Competencies:

  • Ability to work efficiently with the various IT applications used within the organization

A $24 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.
Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at WIT Arena and the UPMC Concussion Network. UPMC is the Official Healthcare Partner of the GAA and GPA.