Staff Officer/Team Manager

Recruiter
Mater Private Network
Employment Type
Permanent
Salary
€44,128 - €52,926 per annum
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At each of our Mater Private Network facilities, we pride ourselves on our exceptional standards of patient care. This mid-level management role is to provide administrative support within the Cancer Centre, Emergency & Urgency Cardiac Care Department function and manage a team of administrative staff under your remit.

 

Reporting to the Cancer Centre, Emergency Department and Urgent Cardiac Care Business Lead, the role encompasses both managerial and administrative responsibilities which include the following:

 

Key Duties & Responsibilities:

  • Assist in the direction, coordination, and control of the activities of the administrative team under the direction of the Business Lead.
  • Ensure that all work related to offering a premium service to our clients is completed accurately and timely.
  • Ensure that all work is completed in accordance with the standards established by the Hospital.
  • Ensure that patient care and safety are always adhered Assist in the direction, coordination, and control of the activities of the administrative team under the direction of the Business Lead.
  • Ensure that all work related to offering a premium service to our clients is completed accurately and timely.
  • Ensure that all work is completed in accordance with the standards established by the Hospital.
  • Ensure that patient care and safety are always adhered

Administration

  • Ensure the efficient day-to-day administration of area of responsibility.
  • Ensure deadlines are met and that service levels are maintained.
  • Ensure an even distribution of workload among team, considering absence due to annual leave etc.
  • Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy.
  • Use appropriate technology to ensure work is completed to a high standard.
  • Ensure that archives and records are accurate and readily available.
  • Maintain confidentiality of documentation, records, etc.
  • Ensure line management is kept informed of issues.
  • Ensure that the service is kept informed and that their views are communicated to middle management.
  • Organise and attend meetings as required.
  • Take minutes at meetings and prepare for circulation following meeting.

Human Resources / Supervision of Staff

  • Supervise and ensure the well-being of staff within own remit.
  • Manage the performance of staff.
  • Co-operate and work in harmony with other teams and disciplines.
  • Update SoftWorks

  Customer Service

  • Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Business Lead of any deficiencies.
  • Ensure that service users are treated with dignity and respect.
  • Act on feedback from service users/customers and report same to Business Lead.

Service Delivery and Improvement

  • Implement agreed changes to administration of the service.
  • Encourage and support staff through change processes.

Standards, Policies, Procedures and Legislation

  • Maintain own knowledge of relevant employer policies, procedures, guidelines, and practices, to perform the role effectively and to ensure current work standards are met by own team.
  • Maintain own knowledge of relevant regulations and legislation e.g., Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc.
  • Ensure consistent adherence to procedures within area of responsibility.

Skills, competencies and/or knowledge

Demonstrate:

  • Excellent MS Office skills to include Word, Excel.
  • Knowledge and experience of using an email system effectively e.g., Outlook
  • Knowledge of time & attendance software e.g. SoftWorks
  • General knowledge of the health service and how it works.
  • Good communication and interpersonal skills including the ability to present information in a clear and concise manner.
  • Excellent planning and organisational skills including using computer technology effectively.
  • Commitment to providing a quality service and customer service skills.
  • Flexibility, problem solving and initiative skills including the ability to adapt to change.
  • The ability to work both independently and as part of a team.
  • Leadership potential and strong team skills.

Confidentiality

  • The post holder must maintain the confidentiality of information about patients, staff, and other health service business in accordance with Hospital Policy.

Employee Benefits Include:

  • Pension scheme.
  • 26 days Holidays
  • Critical illness cover.
  • Discounted inpatient & outpatient treatment rates.
  • Sick leave scheme.
  • Flexible working hours.
  • Financial support for career training & development.
  • Staff Care Services Programme.
  • Career break scheme.
  • Subsidised restaurant.

At each of our Mater Private Network facilities, we pride ourselves on our exceptional standards of patient care. This mid-level management role is to provide administrative support within the Cancer Centre, Emergency & Urgency Cardiac Care Department function and manage a team of administrative staff under your remit.