Technical Claims Officer

nib Travel
Employment Type
Not disclosed
nib Travel logo

nib Travel is a Company that is transforming the way we think about travel insurance. We are passionate about helping our customers get the most out of their travel experience, to encourage everyone to travel smarter, travel safer, we take care of the what if’s so our customers can focus on the fun.

We are on the lookout for a Technical Claims Officer who will be based in our Cork office.

Reporting to the Contact Centre & Claims Manager, your new role will see you supporting the Claims team to engage and drive emergency assistance cases, both during and outside business hours, and proactively manage relationships with key stakeholders such as underwriters, cost containers, and investigators.

Your days will revolve around the following:

  • Providing a top-class customer service experience to World Nomad’s travellers
  • Be a referral point on complex coverage, liability and high value matters
  • Reviewing and approving payments and claims decisions
  • Provide ongoing coaching to develop Claims Officers’ knowledge
  • Supporting the Claims Leadership team in their roles

Here’s a checklist to help you work out if the role is right for you…

You most definitely have:

  • Strong technical insurance skills
  • CIP qualified
  • Strong knowledge of Consumer Protection Code
  • Attention to detail
  • Effective time management
  • Flexibility with rostering
  • Microsoft Office skills, especially Excel, Word and Sharepoint
  • Embraces change and works well under pressure
  • Works well within a team environment
  • Ability to train and coach

Are desired from you:

  • Travel Insurance experience in claims or underwriting
  • Understanding of medical terminology and emergency assistance

If this sounds like you, click apply and make the first step in your career journey!

About us 

Nib Travel is one of the fastest growing and most innovative travel insurance companies in the world. Established in 2002 and with our head office in Sydney, Australia, our travel insurance covers people from over 150 countries, with medical and evacuation cover, 24-hour emergency assistance and cover for a large range of adventure activities. We believe travel is exciting and inspiring, but more than that, it can open minds and change lives. We are a travel insurance company, but we don’t wear blue suits or ties. We are passionate about helping our customers get the most out of their travel experiences and enabling people to travel and explore the world with confidence. Our experienced team bring service, underwriting expertise and technology, making us the number one choice for many of the world’s leading travel brands such as Lonely Planet and National Geographic Adventure.

Consent to the transfer of Personal Data to countries outside the EU and EEA


As nib Travel Services Europe Limited (a member of nib Travel) is a member of a large international group operating across a wide range of jurisdictions within the EU and outside it, we may, for operating efficiencies and certain decision-making purposes, need to transfer personal data of potential candidates for roles within the company (or group as appropriate) to countries outside the EU/EEA.

Under the EU General Data Protection Regulation (GDPR) we are obliged to obtain your consent for such transfers and to provide information to you for you to decide on whether you wish to provide consent.

Personal Data covered

The personal data involved is typically that which is contained within a Curriculum Vitae (CV), Resume, reference, cover letter etc., circulated via email to HR functions in group entities in Australia and/or the United States of America (US).

Data Protection risk

Please note that Australia and the US are not included on the list of countries considered by the European Commission to provide an adequate level of data protection. While there are established data protection legislation and regimes in place in those countries, there is a risk that the protections applicable to your personal data and to the rights you may exercise over it are not the same as in the EU. By way of example, the right to erasure and to restrict automatic processing of personal data under the GDPR are not replicated in Australia. Please see here for the link to our Company Privacy Policy:

By applying for this vacancy, you acknowledge our Company Privacy Policy and hereby consent to the transfer of your personal data as described above to the countries identified outside the EU and EEA.