Technical Support Lead

Pfizer Ireland Pharmaceuticals
Employment Type
Not disclosed
Pfizer Ireland Pharmaceuticals logo

Application will close on 15th July 2022.

About us:

At Pfizer, our purpose is simple: Breakthroughs that change patients’ lives. And here at our Grange Castle Biotech facility, we embody Pfizer’s values of Courage, Excellence, Equity, and Joy to deliver breakthrough vaccines, biologics, and rare disease treatments.

We’re proud to be one of Pfizer’s flagship sites and to have recently added the COVID-19 mRNA vaccine to the range of products that we deliver for patients.

Are you someone who’d like to play a part in delivering breakthroughs? Do you also value courage, excellence, equity, and joy? If so, and if you feel this role could be a good fit for you, then we’d love to hear from you.

Role overview:

This is an exciting opportunity to join the Vaccines DS team as Technical Support Lead. In this role you will lead and facilitate initiatives driving improved levels of performance within the Vaccines Operating Unit.

You are responsible for leading a team of subject matter experts delivering support to the operations team and the Vaccines DS Operating Unit. You will partner with the Shift Operations Lead and Technical Operations Lead to facilitate the day-to-day operations function, leading and implementing continuous improvement projects. You will be responsible for project portfolio management and provide technical support for systems including SAP, MES, PDOCs, and eQMS. You will be a Member of the Operating Unit Leadership Team and work in support of the Operating Unit Goals and Objectives

About you:

  • You are a leader excited at the prospect of delivering new and innovative medicines.
  • You can motivate, empower and inspire colleagues to continuously deliver high performance to meet our customer needs?
  • You are a proven decision maker who can work with complex information and situations to make decisions that support our business objectives and deliverables?
  • You are passionate about building and maintaining a culture where courage, excellence, equity and joy matter?

What we offer:

Along with a competitive compensation package, we offer many benefits to ensure a career at Pfizer Grange Castle is a fulfilling experience. We provide several health and wellness offerings, we are committed to a sustainable and equitable future, and we take our social responsibilities seriously. We are proud to have:

  • Flexible/hybrid working options for colleagues across many roles
  • A site culture team that focuses on the whole person and promotes our company values and behaviors
  • A site sustainability team focusing on the environment and carbon neutrality
  • A range of colleague resource groups, including, for example, LGBTQ+, black & ethnic minorities, menopause awareness, accessibility, and cancer support

In this role:

  • You will be an active member of the Vaccines Leadership Team with accountability for supporting Vaccines DS project management and continuous improvement.
  • You will manage and maintain the business unit project portfolio.
  • You will lead and implement business unit Projects having clear milestones for the specific business unit. e.g. AMPS
  • You will support external process improvements impacting the business unit.
  • You will develop business unit goals and objectives in alignment with the business unit and site objectives.
  • You will work closely with Operations & Technical Operations teams to align strategy, goals and objectives and budgeting activities.
  • You will lead the business unit Cost Improvement Projects
  • You will support Sustainability Projects for the business unit.
  • You will support audit readiness, Board of health Audits, safety walks and Structured Gemba’s
  • You will drive for performance excellence, safety, and compliance in a multi-disciplinary team with a key focus on performance metrics.
  • You will play a pivotal role in engaging and communicating with key stakeholders throughout the organization to ensure smooth operations and timely issue resolution.
  • You will represent the Vaccines DS team on above site network teams as required
  • You will be a coach to colleagues within your team who you will mentor for growth and develop talent to support our evolving business.
  • You will be an active leader, collaborating with your peers from across our site to help drive and improve site engagement and culture.


  • Ideally 5 plus years of experience within a pharmaceutical manufacturing, Quality Assurance or Compliance environment.
  • Previous Supervision / management experience desired or demonstrated capacity to lead project teams
  • Experience of implementation of business improvement or operations excellence projects.
  • Familiarity with Change Controls, Investigations and Documentation Process in a manufacturing environment.
  • Previous experience with key business systems (MES, PDocs, QTS, eQMS)
  • Excellent communication and interpersonal skills.
  • Working knowledge of a regulated manufacturing operations environment
  • Third level Qualification in Science, Engineering or equivalent

More about the role:

  • Reports to the Operations Director
  • Days based role, where support is provided for 24×7 operations
  • Hybrid working is possible however, there is a requirement for predominant on-site presence
  • You will be a member of the Operating Unit leadership team and, also a member of the extended site leadership team