Concern Worldwide
Employment Type
€23,518 - €27,668 per annum
Concern Worldwide logo

C3 2021

Job Title:            Telemarketer

Reports to:        Telemarketing Manager

                             Team Leader

Liaises with:      Direct Marketing Executives, Donor Care team, and the Fundraising Systems Team

Job location:      Camden Street, Dublin. This role will be in the office full time.

Pay Band:           Grade 1 €23,518 – €27,668

Contract:            12 months; Full time (35 hours)  and Part-Time (20 hours) contracts available.       

Job Purpose:     This role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to cash/regular giving donations and non-financial support

Key Responsibilities:

  • To complete Telemarketing campaigns and reach key performance indicators

General Campaign Tasks:

  • Contacting existing donors or prospects by telephone as part of a Marketing Campaign.
  • To ensure that all calls made are in line with the procedures of Concern
  • To achieve productivity and ensure key performance indicators are met.
  • To ensure accurate and complete information is captured in CRM systems.
  • Attend campaign briefing and training and participate actively within the training environment.
  • Maintain a professional and courteous manner when interacting with donors
  • Undertake specific tasks and projects as directed by the Telemarketing Project Manager.
  • Additional duties as and when required in assisting other departments with Concern Worldwide 

Skills and Experience Required: 


  • Min 6-12 months telesales & customer service experience preferably in a contact centre or telesales role.
  • Previous experience of working to and exceeding targets.
  • Excellent interpersonal and communication skills with the ability to work in a team.
  • Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
  • Strong negotiation and objection handling skills.
  • Good IT skills with knowledge of MS Office, in-house databases, the Internet and able to analyse information.
  • Friendly and professional telephone manner.


  • Interest/Experience in international development.

To apply:  CVs should be submitted through our website at  by the closing date.

Candidates must be legally entitled to work in Ireland at the time of application.

Concern is an equal opportunity employer and welcome applications from all section of the community.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.